Last updated: November 4, 2025
Refund Policy
Refund eligibility depends on the product, the billing model, and the circumstances of the purchase.
Refunds for one-time digital purchases may be considered when access was not delivered properly, a product was materially not as described, or there was a billing issue.
Subscription refund decisions depend on renewal timing, product access, and applicable consumer protection requirements. Canceling a subscription stops future renewals but does not automatically refund past charges.
If you believe you were charged incorrectly, charged more than once, or billed after a failed payment flow, contact us and we will review the case.
To request a refund, email hello@observio.studio with the product name, purchase email, payment date, and a short description of the issue.
Refund and billing questions can be sent to hello@observio.studio.